Privacy Notice for Customers

Last updated: [29-04-2026]

This Privacy Notice explains how we collect, use, store, and protect your personal data when you interact with our company. We process your data in accordance with EU Regulation 2016/679 (General Data Protection Regulation – GDPR) and applicable Romanian legislation.

1. Data Controller

The data controller responsible for processing your personal data is:

S.C. ALCUTOR ENERGY S.R.L.
jud. Caraș-Severin, Reșița, Calea Caransebeșului Nr. 10, Bl. 10, Scara 1, Ap.6, România
CUI: 54484180 / J2026024605001
Email: contact@alcutorenergy.eu

For questions related to HeatMon page, you may also contact us at:
Email: heatmon@alcutorenergy.eu

2. Categories of Personal Data We Process

Depending on your interaction with us, we may process the following categories of data:

• Identification data (name, surname)
• Contact data (email address, phone number, address)
• Transaction data (purchase history, invoices, payment information)
• Technical data (IP address, device information, cookies)
• Communication data (messages, requests, complaints)

3. Purpose and Legal Basis of Processing

We process your personal data for the following purposes:

• To provide products and services you request
• To manage customer accounts and contracts
• To process payments and issue invoices
• To offer customer support
• To comply with legal obligations (tax, accounting, reporting)
• To improve our services and website functionality
• To send marketing communications (only with your consent)

The legal bases for processing include the performance of a contract, compliance with legal obligations, our legitimate interests, and your consent where required.

4. Data Sharing and Transfers

We may share your personal data with:

• Service providers (IT services, payment processors, couriers)
• Public authorities when legally required
• Business partners involved in delivering our services

If your personal data is transferred outside the European Union, we will ensure appropriate safeguards are in place, such as Standard Contractual Clauses or equivalent mechanisms.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes described in this Privacy Notice or as required by Romanian law. For example, certain accounting and tax documents may need to be kept for a legally mandated period.

6. Your Rights

Under GDPR, you have the following rights regarding your personal data:

• The right to access your data
• The right to rectify inaccurate or incomplete data
• The right to request erasure of your data (“right to be forgotten”)
• The right to restrict processing
• The right to object to processing
• The right to data portability
• The right to withdraw consent at any time (where processing is based on consent)
• The right to lodge a complaint with the Romanian National Supervisory Authority for Personal Data Processing (ANSPDCP) if you believe your data protection rights have been violated.

7. Contact

For any questions, requests, or concerns regarding this Privacy Notice or the processing of your personal data, please contact us at:
contact@alcutorenergy.eu